Notice of Data Security Incident
February 26, 2024
Mission Point Management Services, LLC, a company that managed the Mission Point skilled nursing facilities, is providing notification of a recent incident. On October 23, 2023, we became aware of suspicious activity related to several employees’ email accounts. Upon learning this, we took immediate action to address and investigate the incident, which included working with third-party specialists to assist with determining the nature and scope of the incident. On January 5, 2024, our investigation confirmed that a limited amount of sensitive information may have been accessed in connection with this incident.
Following a thorough analysis, the investigation determined that the potentially impacted data may have included information related to patients of Mission Point Management Services, including name, contact information, Social Security number, date of birth, financial account number, Medicaid/Medicare information, medical record information, health insurance information, and/or treatment and diagnosis information. Out of an abundance of caution, we are mailing notice letters to potentially impacted individuals for whom we have addresses with more information regarding this incident. We are also providing individuals whose information was involved access to credit monitoring and identity protection services as an added precaution. If you have questions about this incident, the letter your received, or believe your information was involved and would like to enroll in the credit monitoring and identity protection services, please call 1-800-405-6108, Monday – Friday between the hours of 8 AM and 8 PM Eastern Time, or write us at 30700 Telegraph Road, Suite 1510, Bingham Farms, MI 48025.
In response to this incident, we took steps to secure our environment and undertook a thorough investigation. We have also educated our staff members on phishing attacks to further enhance the security of information in our possession and to prevent similar incidents from happening in the future. It is important to note that Mission Point Management Services has no evidence of actual or attempted fraudulent misuse of information as a result of this incident.
In general, we encourage individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.
Individuals have the right to place an initial or extended fraud alert on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a credit freeze on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
TransUnion Experian Equifax
1-800-680-7289 1-888-397-3742 1-888-298-0045
www.transunion.com www.experian.com www.equifax.com
You can further educate yourself regarding identity theft, fraud alerts, credit freezes and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC.